Invoice email didn't reach my customer
You sent an invoice but your customer says "I didn't get anything"? Work through these checks in order.
1. Check the invoice's delivery status
Open Invoices in the control panel and find the invoice in the list. If the status says Sent, the invoice went out as an email. If you see Delivery Error, the email didn't go — usually because of a wrong customer address.
2. Verify your customer's email address
Open the invoice and check the customer's email in their info. Even a tiny typo (like gmial.com) stops delivery. If the address is wrong, fix it and save.
3. Resend the invoice
After fixing the address, resend the invoice with the Send button in the invoice list. Also ask your customer to check their spam or promotions folder — invoice emails sometimes end up there.
4. Alternative: share a payment link
If email keeps failing, don't wait for payment. Go to Payment Links and create a new link with the same amount using + New Payment Link, then send it to your customer via WhatsApp or show them the QR code. They can pay in one click.
If the payment deadline has passed, you can also send your customer a friendly reminder — see Send a payment reminder.