Contact form messages aren't reaching me
Your customer filled out your contact form but you didn't get an email? The message probably hasn't been lost — work through these checks in order.
1. Check your panel inbox first
Every message from your site form is saved in your panel, separate from email. Open Messages in the control panel — the Inbox shows all messages from your site form, WhatsApp, Instagram, and Messenger in one place. If the message is here, nothing's been lost; the issue is just with the email notification.
2. Is your business email address correct?
Form notifications go to the email address in Settings > Business Information under Business Contact. Make sure this address is spelled correctly and that it's an active mailbox you use. If you changed it, make sure you saved the change.
3. Check your spam folder
Form notifications sometimes end up in spam or a promotions folder. If you find it there, mark it "not spam" — future notifications will go to your inbox.
4. Test the form yourself
Go to your live site, fill out the form with your own info, and submit. Then check both the Messages page in your panel and your email. If your test message shows up in your panel but no email arrives, review steps 2 and 3 again.
In the panel, type "show my recent form messages" to Wictor — it'll take you straight to your inbox.